Terms and Conditions k77 – Platform Usage Guide

In these Terms and Conditions, the following words and expressions carry the meanings as stated unless the context requires otherwise:

• "Platform" refers to the k77 website accessible at https://k77.sx and all its subdomains, including the official k77 mobile app.
• "User" or "Member" refers to any individual who has registered an account and/or used the services offered by k77.
• "Account" refers to the personal account registered by the User on the k77 platform.
• "Account Balance" refers to the actual monetary amount (cash) held in the User's account, excluding any bonuses or promotional credits.
• "Bonus" refers to any credits, free funds, or promotional benefits granted by k77 to Users subject to specific usage terms.
• "Wagering Requirement" or "Wagering Requirement" refers to the number of times the bonus value must be wagered before profits from that bonus can be withdrawn.
• "KYC" (Know Your Customer) refers to the identity verification process carried out by k77 to ensure the validity of User information.
• "RNG" (Random Number Generator) refers to the technology system used to ensure that game outcomes are random and fair.

Words in the singular include the plural and vice versa. Section headings are for reference only and do not affect the interpretation of these terms.

Use of the k77 platform is restricted to individuals who meet all of the following eligibility criteria:

• At least 18 years of age at the date of registration. k77 enforces this age requirement strictly as part of our commitment to responsible gambling.
• Not an individual who has been prohibited from using gambling services by court order, a regulatory body, or through a self-exclusion program.
• Do not register from regions or countries that explicitly prohibit the use of online gambling platforms.
• Have full legal capacity to enter into this binding agreement.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and phone number. Providing false or misleading information during registration is a serious violation of these terms and may result in immediate account closure without any compensation.

K77 reserves the right to conduct identity verification (KYC) at any stage, including during registration, prior to processing the first withdrawal, or at any time k77 deems necessary. Failure to provide the requested identity verification documents within the specified timeframe may result in temporary account suspension.

You are fully responsible for all activities that occur within your k77 account. This includes:

• Keep your password and login credentials confidential. k77 will not be held responsible for any losses resulting from unauthorised access caused by your own negligence in maintaining account security.
• Ensure the personal information in your account is kept up to date and accurate. Any changes to personal information must be reported to the k77 support team within a reasonable timeframe.
• Do not allow any third party to use your account, including immediate family members. A k77 account is personal property and is non-transferable.
• Ensure you do not log in to your k77 account over public or unsecured networks that could expose your account information to unauthorised parties.

If you suspect unauthorised access to your account, please contact the k77 support team immediately via Live Chat or email. k77 will investigate every report seriously and take appropriate action to protect your interests.

K77 accepts deposits via a variety of local Malaysia payment methods, including DuitNow, FPX Online Banking, Touch 'n Go eWallet, GrabPay, ShopeePay, and direct bank transfer. All deposits are processed instantly and k77 does not charge any fees on deposit transactions.

Deposit Policy:

• The minimum deposit amount is as stated on the platform's deposit page at the time of the transaction.
• Deposited funds must come from a legitimate source and be owned by the account holder. k77 does not accept third-party deposits.
• K77 reserves the right to request proof of payment method ownership for anti-money laundering (AML) verification purposes.

Withdrawal Policy:

• Withdrawals are processed within 5 to 15 minutes depending on the selected payment method and bank verification period.
• The first withdrawal from a new account requires completion of the full KYC process, including identity card verification and proof of address.
• Withdrawals will only be processed to the same payment method used for the deposit, or to a verified bank account in the account holder's name.
• If any active bonus with an unfulfilled wagering requirement exists, withdrawals may be subject to a temporary hold until the wagering requirement is completed.
• K77 reserves the right to temporarily suspend withdrawal processing for security and compliance review under certain circumstances. The user concerned will be notified of the suspension period.

K77 offers a wide range of bonuses and promotions from time to time, including welcome bonuses for new members, reload bonuses, weekly cashback, and a VIP programme. Each bonus is subject to specific terms and conditions stated in the respective offer.

General Bonus Terms:

• Each bonus may only be claimed once per offer unless stated otherwise. Attempting to claim the same bonus multiple times through different accounts constitutes fraud.
• Every bonus has a wagering requirement that must be met before profits from that bonus can be converted to cash and withdrawn.
• Wagering requirements are typically expressed as a multiplier of the bonus value — for example, "x30" means the bonus amount must be wagered 30 times before a withdrawal is permitted.
• Bonuses have a validity period as specified in the relevant promotion's terms. Expired bonuses will be automatically forfeited from the account.
• K77 reserves the right to void any bonus if there is evidence of misuse, fraud, or attempts to exploit the bonus system.

All games offered on the k77 platform — including video slots, live casino games, table games, Bingo, 4D, and sports betting — are subject to their respective specific rules, available in the help section of each game.

• The outcome of all games is final and cannot be disputed except in cases of proven technical failure.
• In the event of a technical disruption during a game session, k77 will endeavour to restore the game to the last recorded state in the system. If restoration is not possible, the affected bets will be returned to the player.
• K77 reserves the right to void any bet if there is evidence of technical irregularities, system manipulation, or unusual circumstances affecting the fairness of a game.
• For sports betting, k77 follows standard industry rules and guidelines when processing bets, including rules relating to bets accepted after the start of an event.
• The minimum and maximum betting limits for each game or betting market are clearly stated within the respective game interface.

Users of the k77 platform are strictly prohibited from engaging in the following:

• Fraud & Manipulation: Using any software, bots, automated scripts, or other technical means to gain an unfair advantage in games or bonus processes.
• Money Laundering: Using the k77 platform for money laundering, terrorism financing, or any other illegal activities.
• Multiple Account Ownership: Registering or managing more than one k77 account to obtain multiple bonuses or circumvent imposed restrictions.
• Use of Another Person's Account: Using another person's k77 account or allowing others to use your account.
• Technical Error Exploitation: Exploiting any bugs, system errors, or technical vulnerabilities to gain an undue advantage. Any winnings obtained through such means will be voided.
• Cyber Attacks: Attempting to hack, disrupt, or compromise the security of the k77 platform system in any way.
• Inappropriate Communication: Using offensive or threatening language, or harassing k77 support staff or other users on the platform.

K77 reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any terms and conditions stated in this document.
• Suspicion of fraud, money laundering, or other illegal activities.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Request from a regulatory authority or law enforcement body.
• At the user's own request to close their account.

Users may also close their account at any time by contacting the k77 support team. Prior to closure, k77 will process the withdrawal of any valid cash balance in the account once all required checks are completed. Any bonuses that have not met the wagering requirements will be forfeited upon account closure.

Accounts that have been inactive for 12 consecutive months may be subject to an inactive account management fee as stated in k77's inactive account policy. Users will be notified via their registered email before any such fee is applied.

K77 strives to ensure the platform operates continuously and without interruption. However, k77 cannot guarantee that the service will always be free from technical disruptions, scheduled maintenance, or events beyond our control.

• K77 is not responsible for any losses arising from service disruptions, technical failures, or processing delays caused by third parties such as payment providers or game providers.
• K77 is not liable for any direct, indirect, incidental, or consequential losses suffered by users arising from the use of or inability to use the platform.
• Users are solely responsible for their decisions to play and bet. k77 provides no guarantees regarding game outcomes or financial returns from betting activities.

In the event of a dispute regarding a transaction or game result, users must contact the k77 support team within 30 days from the date of the transaction or relevant event. Disputes submitted after this period may not be resolvable due to records no longer being available.

K77 is committed to responsible gambling practices. We believe that entertainment should be enjoyable and should never become a source of stress or financial hardship for our users.

• Deposit Limit: Users can set daily, weekly, or monthly deposit limits from their account settings at any time.
• Loss Limit: Users can set a loss limit to cap the amount of money that can be lost within a given period.
• Temporary Break (Cooling-Off): Users can activate a temporary cooling-off period ranging from 24 hours to 30 days if they feel the need to take a break.
• Self-Exclusion: Users who feel that gambling is affecting their lives may apply for self-exclusion, which blocks access to their account for a specified period or permanently.

K77 also encourages users who need assistance to reach out to relevant responsible gambling support organisations. Further information on responsible gambling can be found on the Responsible Gambling us.

K77 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time in accordance with operational requirements, legal changes, or service improvements.

Any material amendments will be communicated to users via:

• Pop-up notices or update banners displayed during Login.
• An email sent to the user's registered email address.
• An update to the "Last Updated" date visible at the top of this page.

Continued use of the k77 platform after changes are published is considered acceptance of the updated terms. If you do not agree with the amendments made, you may close your account without penalty by contacting our support team.

K77 encourages users to review this Terms & Conditions page periodically to ensure you are always aware of the latest terms governing the use of our platform.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, the k77 support team is available to assist you at any time through the following channels:

• Live Chat: Available 24/7 directly from the k77 platform, with an average response time of under 3 minutes.
• Email: [email protected] — response within 24 hours on business days.
• Telegram: The official k77 Telegram channel for quick support and the latest updates.

Support is available in Malay, English, and Mandarin to ensure every enquiry is answered accurately and effectively.